Some Taylor Swift fans are getting a second chance to buy tour tickets

A woman with long hair in a backless dress looks to the side as she accepts a triangle shaped trophy

Taylor Swift accepts the Entertainer of the Year award at the American Music Awards on November 20 in Los Angeles. (Chris Pizzello/Invision/Associated Press)

It’s true! Some Taylor Swift fans are getting a second chance to buy tickets for the singer’s upcoming Eras tour.

These chosen people received an email on Monday from Ticketmaster saying, “You have been tagged as a fan who received a boost during the Verified Fan presale but did not purchase tickets. We apologize for any difficulties you may have encountered and the Taylor team has asked us to create this additional opportunity for you to purchase tickets.

Thousands of Swifties wasted hours last month waiting in an electronic queue to buy tickets, only to walk away empty-handed.

An FAQ on Ticketmaster’s website explains that fans who received the email will have the option of purchasing a maximum of two tickets to a Swift show. Ticket requests, facilitated by individual email invitations that will be sent out soon, are due by December 23.

The Verified Fan program requires pre-registration and offers lottery-style invite codes to randomly selected interested individuals. Not everyone who signs up as a fan receives an invite code, as people saw last week when selling tickets for country singer Morgan Wallen’s One Night at a Time world tour. And not everyone with an invite code is guaranteed a ticket.

Even with promised second-chance invitations to Swifties, potential buyers are still not guaranteed tickets, the Ticketmaster site says. But it looks like the process is designed to happen on a more controlled timeline than the original crush.

Ticketmaster previously cited an “unprecedented” request that overwhelmed its system and caused the Eras Tour to be sold out prematurely. Bots and “fans who didn’t have invite codes” were blamed.

The company ended up rescinding its promise to sell to the general public “due to extraordinarily high demands on the ticketing systems and insufficient remaining ticket inventory to meet that demand.”

The update comes less than two weeks after 26 fans from 13 states filed a lawsuit against Ticketmaster’s parent company, Live Nation Entertainment Inc., alleging it engaged in fraud, fixation prices and antitrust violations during last month’s Verified Fan presale.

Also, late last month, members of Congress asked the Federal Trade Commission if it would enforce a 2016 law that gives the government the power to crack down on those who abuse bots to buy large amounts of tickets. for profit.

These brokers often run ticket bots – software applications programmed to perform automated tasks online – to quickly and automatically suck up entire swathes of tickets. These tickets are then resold at higher prices on third-party websites.

“It’s really amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they’ve been through multiple bear attacks to get them,” said Swift in a message to fans several days after the sale fiasco. . She said she refused to “apologize” for a company that she said had repeatedly assured her team that she could handle the demand her tour would create.

Meanwhile, in Mexico, a consumer protection official says Ticketmaster México will be fined millions after hundreds of faulty tickets were sold for Bad Bunny shows last Friday and Saturday in Mexico City. Confusion over duplicate tickets — 1,600 on Friday and 110 on Saturday — has delayed concerts, Billboard reported Monday. Some people with legitimate tickets were refused entry.

Ticketmaster México blamed the problem on “the presentation of an unprecedented number of counterfeit tickets,” Billboard said, but the government official said all tickets were issued by the ticket company.

Times staff writers Christi Carras and Jonah Valdez contributed to this report.

This story originally appeared in the Los Angeles Times.

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